Respect for your information is part of our service standard

This Privacy Policy describes how TriJax UV Cleaning Services (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website and book our cleaning services (collectively, the “Services”).

We use BookingKoala, a third-party booking and management platform, to process your service requests and manage our operations. This means that when you book our services, your information is collected by us and processed through BookingKoala’s platform.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

When you book our services or contact us, we collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and service address
• Payment Information: Credit card number, billing address, and other payment details (processed securely through our payment processor)
• Service Details: Service preferences, special instructions, scheduling information, and access instructions
• Home Access Information: Keys, lockbox codes, gate codes, alarm codes, garage door codes, and other access information necessary to provide cleaning services
• Pet Information: Information about pets in your home and any special instructions related to them
• Health and Safety Information: Allergies, chemical sensitivities, or other health-related information that affects how we provide services
• Communications: Information you provide when you contact us for customer service or other inquiries

When you visit our website or use our booking forms, we and our service providers (including BookingKoala) automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, and operating system
• Location Information: General geographic location based on your IP address

We use the information we collect to:

• Provide, schedule, and deliver our cleaning services to you
• Process and fulfill service bookings and payments
• Access your property safely and securely to perform cleaning services
• Accommodate special requests, pet-related needs, and health or safety considerations
• Send you confirmations, appointment reminders, and service-related communications
• Communicate with you via email, phone, or text message (with your consent for marketing messages)
• Respond to your inquiries and provide customer support
• Improve our services and customer experience
• Send promotional offers and marketing communications (you can opt out at any time)
• Detect and prevent fraud and security issues
• Comply with legal obligations and enforce our Terms of Service

We share your information in the following circumstances:

We work with third-party service providers who help us operate our business and provide services to you, including:

• Booking and Scheduling Platform: We use a booking and scheduling platform that processes and stores your booking information, service history, and communications (bookingkoala.com/privacy-policy)
• Payment Processors: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe and PayPal.
• Navigation Services: Mapping and navigation services that help our staff locate your property
• Communication Platforms: Email and SMS services that send you appointment confirmations, reminders, and other service-related messages
• Customer Support Tools: Platforms we use to respond to your inquiries

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We share necessary information (such as your name, address, service preferences, access instructions, and pet information) with our cleaning staff so they can provide services to you. We may conduct background checks on our cleaning staff to ensure the safety and security of our customers.

We may disclose your information when required by law, court order, or government request, or when necessary to:

• Protect our rights, property, or safety, or that of our customers or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service

In the event of property damage or other incidents, we may share relevant information with our insurance provider to process claims and resolve disputes.

We may share information with third parties when you give us explicit permission to do so.

We do not sell your personal information to third parties.

If you provide your mobile phone number and consent to receive text messages, we may send you appointment reminders, service updates, and promotional offers via SMS. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any text message we send you or by contacting us directly.

We and our service providers use cookies and similar technologies to improve our Services. Cookies are small data files stored on your device that help us remember your preferences and improve your booking experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website or booking forms.

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This is particularly important given the sensitive nature of home access information such as keys and entry codes. Our service providers also maintain security measures to protect your data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential. We also recommend that you periodically update access codes and take appropriate security measures at your property.

We retain your personal information for as long as necessary to provide you with services, maintain your service history, comply with legal obligations, and resolve disputes. When information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Marketing: The right to opt out of marketing emails and text messages at any time
• Do Not Sell: The right to opt out of the sale of your personal information (we do not sell personal information)

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information. We do not sell personal information.

Other State Residents: If you reside in Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights. Please contact us to exercise your rights.

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated “Last Updated” date

Your continued use of our Services after changes are posted constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact TriJax UV using the information below.